Shipping, Exchanges and Refund Policies

We want every order to reach you quickly and every purchase to feel right. Here's everything you need to know about how we ship, handle exchanges, and process store credit.

Shipping

Orders are fulfilled within 3–5 business days. Our shipping department processes orders Monday–Thursday, 12:30 PM to 5:00 PM, and Fridays 12:30 PM to 4:00 PM. No carrier pick-up is available on weekends.

Returned to Sender

UPS will make 3 attempts to deliver/have package signed for.  The package is then taken to a pickup location (you should get a notice from UPS as to the specific address) and held for 7 days.  If it isn’t claimed within the 10 days, it is returned to us.  

*You CAN electronically sign for your package through UPS beforehand.

**BE WARNED! By e-signing prior to delivery, you are accepting the liability if the package is lost or stolen. 

What Happens After it is Returned to Sender?

The order is cancelled & total (before shipping) refunded to the original payment method  / items are restocked to inventory due to the rarity of items. 

Email us : shop@posersonline.com. right away and we will help you get it back into your shopping cart.

 

Exchanges & Store Credit

We offer exchanges and store credit on unused, unworn items returned within 14 days of purchase. We do not offer cash refunds. You are responsible for return shipping costs.

To start an exchange, email us at shop@posersonline.com within two weeks of your purchase date.

 

Received Something Wrong?

If you received a damaged, defective, or incorrect item, we've got you. Contact us immediately at shop@posersonline.com with your order number and a photo of the item. We'll make it right.

 

International Shipping

Yes, we ship worldwide! International shipping rates and delivery times vary by destination. All international orders are subject to local customs duties and import taxes, which are the responsibility of the recipient.

 

Still Have Questions?

We're here to help. Reach out at shop@posersonline.com or stop by our store at 7417 Melrose Avenue, Monday through Saturday. Our team knows their stuff and loves to help you find exactly what you're looking for.