Shipping policy

SHIPPING POLICY

We want your order to reach you quickly and safely. Here's what to expect.

Fulfillment & Processing

Orders are fulfilled within 3–5 business days. Our shipping team processes orders Monday–Thursday, 12:30–5:00 PM, and Fridays 12:30–4:00 PM PST. No carrier pickups on weekends.

Delivery & Signature

UPS will make 3 delivery attempts. If no one's available to sign, your package will be held at a nearby UPS Access Point for 7 days. You'll receive a notice with the pickup location. Unclaimed packages are returned to us after that window.

You can electronically pre-sign for your package through UPS — but heads up: by doing so, you accept liability if the package is lost or stolen after delivery.

Returned to Sender

If your package comes back to us, your order will be cancelled and refunded (minus shipping) to your original payment method, and items will be restocked. Email us at shop@posersonline.com right away and we'll help you get back on track.

Tracking

Once your order ships, you'll receive a tracking number by email. Please note: Posers is not responsible for orders showing "In Transit" or "Delivered" status in UPS or USPS tracking history.

International Orders We ship worldwide! Rates and delivery times vary by destination. All international orders are subject to local customs duties and import taxes, which are the buyer's responsibility — we're not able to cover those costs under any circumstances. If duties go unpaid and your order is returned, or if you don't pick up your package from a UPS Access Point and it's sent back, reshipment costs are on you.