Refund policy

 

RETURN & REFUND POLICY

We want every purchase to feel right. If something isn't working for you, here's how we handle it:

RETURNS & STORE CREDIT

You can submit a return within 14 days of the date your items arrive.

Items must be:

• unused
• unworn
• unwashed
• in original condition with tags still attached.

All refunds are issued as store credit (minus the shipping cost that has already been used).

We cannot offer cash refunds.

TO START A RETURN

➡️use our customer portal

Store credit is issued within 7 business days of receiving your return.

Return shipping costs are the buyer's responsibility.

NOT ELIGIBLE FOR RETURN

We can't accept the following:

• Items that are worn, washed, altered, missing tags, or heavily scented (smoke, fragrance, etc.)
• Shoes that have been worn or scuffed
• Intimates, swimwear, socks, hats, sunglasses, fragrance, or beauty items
• Anything marked: Sale, Last one, or Final Sale

RETURN PACKAGING REQUIREMENTS

Please don't use garment bags or shoe boxes as your shipping container.

If product packaging is damaged in transit because it wasn't packed properly, your return may not be accepted — or a $15 restocking fee will apply to damaged shoe boxes.

Received Something Wrong? If you received a damaged, defective, or incorrect item, contact us immediately at shop@posersonline.com with your order number and a photo. We'll make it right.

International OrdersInternational customers are responsible for all return shipping costs, regardless of delivery outcome or expectations.