FAQs

How do I make a return?

Email us at:
shop@posersonline.com
Please include your order number and reason for return.
You can also reach us through the live chat (during store hours). 

Returns are accepted for store credit (can be used online and in store)
Items must be:
  • Unworn
  • Unwashed
  • In original condition with tags attached.

How long do I have to make an exchange?

Within 14 days from the date of purchase to return and exchange your order.

Do you offer refunds?

We currently process store credit and exchanges only — no cash refunds. Online store credit will be issued as a gift card to the email on your account/order.
Your happiness and fashion are our priority. If something isn't right, let us know - shop@posersonline.com
& we'll do our best to make it right.

Can I modify or cancel my order?

Yes, IF it hasn’t been processed yet.
If you need to make a change, contact us immediately at shop@posersonline.com. We'll do our best to accommodate, but we cannot guarantee changes once an order has been processed.

How long does shipping take?

Orders are fulfilled within 3 to 5 business days. Our shipping department operates Monday to Friday, 12:30 PM to 5:00 PM PST. Once shipped, you'll receive a tracking number by email.

Do you ship internationally?

Yes! We ship worldwide. International shipping rates and delivery times vary by destination. All international orders are subject to local customs and import duties, which are the responsibility of the recipient.

Do you have a physical store?

We do! We have 3!
Posers Hollywood & Dr. Martens
7417 Melrose Ave.  
LA, CA 90046

New Rock LA
7407 Melrose Ave.
*Just a few stores down from Posers

We’ve been on Melrose Avenue in Los Angeles since 1985. 

Come see us in person — our staff are passionate about the culture and will help you find exactly what you need.

I'm looking for a specific item I don't see online. Can you help?
 
Our online store represents a curated selection of what we carry. We regularly update our inventory, but some items are “deadstock” which means it is out of production & cannot be re-supplied.  Collabs are always a one off limited run.
We always welcome you to reach out, and we'll check if we have what you're looking for (or maybe something even better you didn’t think of).  
Call: 323-653-4393
email: shop@posersonline.com

You can also sign up for the Posers Underground ( our email list ) to be notified of re-stocked items and exclusive sales.